Remote Integration Email Templates

ScholarOne provides two email notifications, Remote Integration Success and Remote Integration Failure, that can be enabled during Author Portal adoption to notify admins of whether a new manuscript submitted through Author Portal has been successfully ingested by ScholarOne and has arrived in the External Submissions in Draft queue, or if ingestion of the submission failed.

In the templates.xml file, search for External System Draft Submission Successful, which is the template ID for the Remote Integration Success email. Update the value of the <to_address> element for this template from ##PROLE_AUTHOR_EMAIL## to ##EMAIL_CONTACT_ADMIN_CENTER_EMAIL##.

The relevant part of the updated template should look like this:
  <email email_name="External System Draft Submission Successful" email_id="1234567">
    <from_address>##EMAIL_CONTACT_ADMIN_CENTER_EMAIL##</from_address>
    <to_address>##EMAIL_CONTACT_ADMIN_CENTER_EMAIL##</to_address>
    ...

Similarly, to update the Remote Integration Failure email template, search the templates.xml file for External System Draft Submission Failed.

Update the value of the <to_address> element for this template as above, so that the updated template looks like this:
  <email email_name="External System Draft Submission Failed" email_id="9876543">
    <from_address>##EMAIL_CONTACT_ADMIN_CENTER_EMAIL##</from_address>
    <to_address>##EMAIL_CONTACT_ADMIN_CENTER_EMAIL##</to_address>
    ...