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Submission Management
Author Portal Management Guide
This user guide includes instructions for managing submissions and troubleshooting failed submissions.
Troubleshooting Failed Submissions
Failed submissions can be resubmitted, returned to revision state, or resolved.
Resolving Submission Failures in Author Portal and ScholarOne
This section aims at capturing the processes for resolving different types of submission failures between Author Portal and ScholarOne.
Can't create revision/resubmission - can't find previous document

Submission Management
- Author Portal Management Guide
  This user guide includes instructions for managing submissions and troubleshooting failed submissions.
  - Manage In-Flight Manuscripts
    The process to manage in-flight manuscripts.
  - View Submissions
    You can view all submissions on your Author Portal platform and filter them by certain criteria, such as by journal.
  - Add Comments
    You can add comments to the submissions you can access. Added comments display on the bottom left of the submission in the Submissions list and are visible only to other administrators. You can add any number of comments to a single submission.
  - Check S1M Status
    For submissions with a status other than Draft, you can check if there is a mismatch between the submission's status in Author Portal and its status in ScholarOne.
  - Change Submission Ownership
    You can change a submission's owner from the Submissions tab of the Admin Tool.
  - Submit a Manuscript on Behalf of the Author
    As an administrator, there may be cases where you need to create a submission on behalf of an author, for example, to help the author overcome a technical issue.
  - Troubleshooting Failed Submissions
    Failed submissions can be resubmitted, returned to revision state, or resolved.
    - Resolving Submission Failures in Author Portal and ScholarOne
      This section aims at capturing the processes for resolving different types of submission failures between Author Portal and ScholarOne.
- Author Portal Transfer Administrator-Initiated Import User Guide
  This user guide includes workflow instructions about how Administrator users with the Transfer Admin role can use the Author Portal Transfer service within a Tenant's portfolio of journals to manually import a rejected manuscript from any journal using ScholarOne Manuscripts and transfer it to any journal using Author Portal (Author Portal).
- Author Portal Reports
  This document includes information about Author Portal reports.

Can't create revision/resubmission - can't find previous document

The submission fails with ScholarOne error code 16.

Provided document_replaces does not exist

Why it happens…

Typically, the ScholarOne version of the submission was deleted by a confused author or withdrawn by a confused editor.

To resolve:

There aren’t many options for Author Portal when it comes to this. The option of last resort is to use the Author Portal Resubmit as New action. This will cause Author Portal to repackage the submission as an initial submission and send it to ScholarOne.

Repackaging means that revision-specific elements, such as the author response, are moved into the regular files and are listed as supplemental info not for publication. ScholarOne handles this as a brand new submission with a new Manuscript ID, which will have to be manually linked as a companion paper.

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