Troubleshooting Failed Submissions
Failed submissions can be resubmitted, returned to revision state, or resolved.
- Resubmit
- Resubmit as new for submissions with certain fail reasons
- Return to draft for completed initial submissions
- Return to revision for completed revisions
- Resolve
Failed submissions can be caused by several factors. The submission status for failed submissions will display as Submission Failed or Submission Failed (Resolved) with a red flag. Hovering over the red flag will provide the failure error message.
Use the Resolve action only when no other action is appropriate. For example, you may use this action to remove a record from the list of failed submissions as there is no further action you or the author can take to resolve the issue.
Submissions that are resolved enter the Submission Failed (Resolved) state. You can use the Unresolve action to return such submissions to the Submission Failed state.