Home
Submission Management
Author Portal Management Guide
This user guide includes instructions for managing submissions and troubleshooting failed submissions.
Troubleshooting Failed Submissions
Failed submissions can be resubmitted, returned to revision state, or resolved.
Resolving Submission Failures in Author Portal and ScholarOne
This section aims at capturing the processes for resolving different types of submission failures between Author Portal and ScholarOne.
Submission Configuration for journal doesn't exist

Submission Management
- Author Portal Management Guide
  This user guide includes instructions for managing submissions and troubleshooting failed submissions.
  - Manage In-Flight Manuscripts
    The process to manage in-flight manuscripts.
  - View Submissions
    You can view all submissions on your Author Portal platform and filter them by certain criteria, such as by journal.
  - Add Comments
    You can add comments to the submissions you can access. Added comments display on the bottom left of the submission in the Submissions list and are visible only to other administrators. You can add any number of comments to a single submission.
  - Check S1M Status
    For submissions with a status other than Draft, you can check if there is a mismatch between the submission's status in Author Portal and its status in ScholarOne.
  - Change Submission Ownership
    You can change a submission's owner from the Submissions tab of the Admin Tool.
  - Submit a Manuscript on Behalf of the Author
    As an administrator, there may be cases where you need to create a submission on behalf of an author, for example, to help the author overcome a technical issue.
  - Troubleshooting Failed Submissions
    Failed submissions can be resubmitted, returned to revision state, or resolved.
    - Resolving Submission Failures in Author Portal and ScholarOne
      This section aims at capturing the processes for resolving different types of submission failures between Author Portal and ScholarOne.
- Author Portal Transfer Administrator-Initiated Import User Guide
  This user guide includes workflow instructions about how Administrator users with the Transfer Admin role can use the Author Portal Transfer service within a Tenant's portfolio of journals to manually import a rejected manuscript from any journal using ScholarOne Manuscripts and transfer it to any journal using Author Portal (Author Portal).
- Author Portal Reports
  This document includes information about Author Portal reports.

Submission Configuration for journal doesn't exist

The submission fails with ScholarOne error code 9.

Why it happens…

This error is caused when the ScholarOne servers are not responding or when a journal is newly configured.

To resolve

For established journals, the resolution is to resubmit the failed submission.

Documentation Feedback

We value your feedback!

Please use this form to send us your comments and suggestions regarding the ReX Submission documentation. For other enquiries, please visit the help page.