Administrative User Levels

The level of administrative access depends on the user’s permissions.

Author Portal permission levels are as follows:
User Level Permissions
Super User Can access all tenants/publishers.
Tenant/ Publisher Super User Can access all publications for a specific publisher.
Publication/ Journal Administrator Can access all assigned publications for a certain tenant publisher.
Submissions Admin For assigned publications, can access submissions, proxy as an author, and take submission-related actions.
Submissions Viewer Can view submission information for assigned journals but cannot make changes.
External Submissions Admin Similar to the Submissions Admin role, with the following differences:
  • Cannot perform actions related to resolving submission failures, including Return to draft/revision, Resubmit/Resubmit as New, or Resolve.
  • The Submission Failed submission state is displayed as Admin Processing.
  • When filtering submissions to those with a state of Admin Processing (failed submissions), the Failure type filter and count of failed submissions is not displayed.
  • When hovering over the red flag icon on a submission record, the tooltip text displayed is Contact IEEE, as opposed to the submission failure type.
Note: Up to 300 journals can be assigned to a single Journal Administrator.

To request Tenant/ Publisher Super User permissions, contact your account manager. To request any other level of permissions, you can also contact a Tenant/ Publisher Super User. Provide the email address of the Author Portal account for which the permissions should be granted.

The hierarchy of user roles and their permissions in Author Portal is cumulative. For example, the Submission Administrator role includes all the permissions of the Submission Viewer role, and the Journal Administrator role includes all the permissions of both the Submission Viewer and Administrator roles. Refer to the following table for more details regarding the permissions per role.

Permission External Submissions Admin Transfer Admin Submissions Viewer Submissions Admin Journal Admin Publisher / Tenant Super User Super User
Can view the submission details on the Submissions tab Yes

Yes

Yes

Yes

Yes

Yes
Can proxy in as the submitter Yes

Yes

Yes

Yes

Yes
Can add comments to submission records Yes

Yes

Yes

Yes

Yes
Can take actions on submissions, such as Resubmit, Return to draft, or Resolve

Yes

Yes

Yes

Yes
Can access the Journals tab

Yes

Yes

Yes
Can create new journal versions

Yes

Yes

Yes
Can view and edit journal configurations

Yes, but with limitations. For example, Journal Admins cannot edit additional information questions that require ScholarOne configuration.

The pages under Edit a Journal mention such restrictions wherever applicable.

Yes

Yes
Can publish journal configurations

Yes

Yes

Yes
Can copy journals or create new journals

Yes

Yes
Can use the Article Type Manager

Yes

Yes
Can assign admin roles

Yes

Yes
Can add submission requirements questions

Yes

Yes
Can customize text for the entire platform using locale overrides

Yes

Yes
Can upload or delete a publisher logo

Yes

Yes
Can configure ScholarOne API access

Yes

Yes
Can Enable Final Files, if Final Files are available for your platform

Yes

Yes
Can assign and revoke Tenant / Publisher Super User admin role

Yes
Can view Additional Features per journal Yes Yes

Yes
Can enable or disable Additional Features per journal

Yes
Can enable or disable Additional Features for the platform (all journals) Yes

Yes