The submission package file refers to a manuscript ID which is not eligible for transfer. {Manuscript ID} is not in a terminal state (e.g. Rejected) at the previous journal. Please double check the submission's status at the previous journal before trying again.

Why it happens...

The manuscript is not in an appropriate state such as Rejected at the source journal, and the manuscript is not considered eligible to be transferred.

To resolve:

A manuscript cannot be transferred in this state. Double check the submission’s status at the source journal’s ScholarOne site to determine if an action was taken for the manuscript that prevents it from being transferred into Author Portal, for example, that the rejection decision for the manuscript was rescinded.