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Submission Management
Author Portal Transfer Administrator-Initiated Import User Guide
This user guide includes workflow instructions about how Administrator users with the Transfer Admin role can use the Author Portal Transfer service within a Tenant's portfolio of journals to manually import a rejected manuscript from any journal using ScholarOne Manuscripts and transfer it to any journal using Author Portal (Author Portal).
Troubleshooting Transfer Errors
Transfer errors can occur during package import or extraction, or because of API failure. The topics in this section provide resolution steps for such errors.
The Scholar One returned the unknown error

Submission Management
- Author Portal Management Guide
  This user guide includes instructions for managing submissions and troubleshooting failed submissions.
- Author Portal Transfer Administrator-Initiated Import User Guide
  This user guide includes workflow instructions about how Administrator users with the Transfer Admin role can use the Author Portal Transfer service within a Tenant's portfolio of journals to manually import a rejected manuscript from any journal using ScholarOne Manuscripts and transfer it to any journal using Author Portal (Author Portal).
  - About the Author Portal Transfer Application
  - Access the Author Portal Transfer Admin Dashboard
    Users with a Transfer Admin role or a Tenant Super User role with the appropriate permissions assigned can access the Author Portal Transfer application.
  - Start a Submission Transfer
    There are two modes of import available to transfer a rejected submission to Author Portal, Import via ID or Import via File.
  - Complete Transfer Import
    Regardless of the submission import mode selected, you must review the details in the transfer ticket in order to resolve any potential discrepancies before completing the transfer and inviting the author to complete their new submission to the destination journal.
  - About the Author Journey for Transferred Submissions
    This section contains an overview of the user journey once the author is invited to complete their pending draft submission in Author Portal.
  - View Transfer Tickets or Transferred Submissions
    View the transfer tickets for transferred submissions in the Transfer Admin dashboard, or view the transferred submissions in the Submissions tab of the Author Portal Admin Tool.
  - Troubleshooting Transfer Errors
    Transfer errors can occur during package import or extraction, or because of API failure. The topics in this section provide resolution steps for such errors.
- Author Portal Reports
  This document includes information about Author Portal reports.

The Scholar One returned the unknown error

Why it happens...

The ScholarOne API returned an unknown error during the import process.

To resolve:

Click Cancel Transfer and attempt the transfer again.

If the error persists, please file a support ticket to investigate the error.

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