Something went wrong

Author Portal may display the Something went wrong error for several reasons.

Cause 1: Same file used for both the main document and title page

For a submission that will be reviewed using double anonymized peer review, you have uploaded the same file for both the main document and title page, and Author Portal displays this error during the Authors submission step.

To resolve

Procedure

  1. Return to the Upload Manuscript submission step.
  2. Delete the main document and title page files.
  3. Upload a new version of each file.
    Ensure that author-identifying information is included only in the title page and not the main document.

Cause 2: Selected keywords or research topics are too long

When answering the Keywords or Research Topics question during the Additional Information submission step, one or more of the keywords or research topics you entered or selected from a dropdown may be too long.

To resolve

Procedure

  1. Select keywords or categories that are shorter in length.
  2. Alternatively, if the question is not required to proceed with the submission and you are comfortable not providing keywords for the manuscript, you can choose to not answer this question.

Other Causes

In some cases, it may be unclear why Author Portal displays the Something went wrong error. The root cause of the issue may be something unrelated to your submission, such as a temporary connection disruption.

To resolve

Procedure

  1. Reload the page.
  2. If that does not work, retry after a few minutes.
  3. If the issue still persists, try the following:
    1. Log out of Author Portal.
    2. Navigate to the journal's submission page.
    3. Click Submit or similarly labeled link on the submission page, to return to Author Portal.
      The objective is to navigate to a page with a URL such as https://ieee.atyponrex.com/journal/{journal code}, where {journal code} is the journal's code. For example, a journal titled Lavoisier's Head may have the journal code LVH, in which case the relevant URL will be https://ieee.atyponrex.com/journal/lvh.
    4. Log back in to Author Portal.
  4. If performing the above steps does not resolve the issue, create a new submission.
  5. If all of the above fail to resolve the issue, contact Author Portal support.